Contact information

Questions about an order, a dress, or sizing? We are happy to help.

Email us any time at support@vivienne-claire.com, or use the form below. Include your order number if your question is about an existing order, and we will get back to you within 2 business days.

Before you write, the quick answers

• Where is my order? Most orders arrive 7 to 20 business days after processing. Your tracking link is in your shipping confirmation email.
• Can I return something? Yes. You have 30 days from delivery, unworn with tags attached. See our Refund policy.
• What does shipping cost? Free on orders of $70 or more, $8 under that. See our Shipping policy.
• Wrong size? Return for a refund and place a new order for the size you need. That is the fastest route.