Return & Refund Policy
Returns & Refunds
We want you to love what you ordered. If something is not right, you have 30 days from the date your order is delivered to request a return.
What can be returned
To be eligible for a return, your item must be:
- Unworn, unwashed, and free of makeup, deodorant, perfume, pet hair, and smoke
- In its original condition with all tags still attached
- Returned in its original packaging where possible
For hygiene reasons, we cannot accept returns on items that show signs of wear.
How to start a return
Contact us through our contact page with your order number and the item you would like to return. We will reply within 24 hours with return instructions and the return address.
Please do not send an item back before contacting us. Unannounced returns may not be processed.
Return shipping
Return shipping is the responsibility of the customer unless the item arrived damaged, defective, or was not the item you ordered. In those cases we cover return shipping in full.
We recommend using a tracked service. We cannot issue a refund for a return we never receive.
Refunds
Once your return arrives and passes inspection, we will process your refund to the original payment method within 5 business days. Your bank or card issuer may take an additional 5 to 10 business days to post the funds.
Original shipping charges, where they were paid, are not refundable.
Exchanges
The fastest way to exchange for a different size or color is to return the original item for a refund and place a new order.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with photographs of the issue. We will arrange a replacement or a full refund including all shipping costs, at no expense to you.
Final sale
Items marked Final Sale cannot be returned or exchanged unless they arrive damaged or defective. This will be clearly stated on the product page before you buy.
Questions
Reach us any time through our contact page. We reply within 24 hours.